Frequently Asked Questions

Get The Fit is an AI-powered fashion discovery and styling marketplace. We bring exceptional emerging designers from India, Brazil, Russia, Australia, the UK and beyond to customers worldwide — with AI-driven search, curated outfits, virtual try-on, and a single multi-brand checkout. Think of us as your personal fashion AI agent: you describe what you're looking for in plain language, and we find it for you across our entire catalogue.

Most marketplaces list thousands of products and leave you to filter by category, size and colour. We do the opposite. Our AI understands intent — you can search by vibe, occasion, feeling, or even a celebrity reference, and we surface the right pieces. On top of that, every product comes with trust-building tools: shoppable UGC videos so you can see fabric quality and fit on real people, curated Shop the Look outfits so you never wonder "what would I wear this with," and an Outfit Creator that lets you style pieces across brands and virtually try them on yourself. The entire journey from inspiration to purchase happens in one place — no more bouncing between Instagram, TikTok, Pinterest and Google to validate a purchase.

We curate emerging and independent designers from around the world — brands you won't find on the usual platforms. Every brand on Get The Fit goes through a vetting process for design quality, craftsmanship and operational reliability. Many of our designers use handcrafted techniques, ethically sourced materials and slow fashion production methods. Our catalogue spans dresses, tops, co-ord sets, outerwear, accessories and more, with prices ranging from everyday accessible to investment luxury.

Every brand on Get The Fit is hand-selected by our curation team. We evaluate design originality, fabric quality, production ethics, and whether the brand fills a genuine gap in our catalogue. We actively seek out designers who are doing exceptional work but lack the infrastructure to reach international customers — the kinds of brands you'd fall in love with on Instagram but struggle to buy from.

Yes. Browsing, searching, using our AI chatbot, creating outfits and saving collections are all completely free. You only pay when you make a purchase.

Our AI chatbot understands natural language. Instead of typing "blue midi dress size M," you can type "what to wear to a Dubai brunch," "old money aesthetic for a wedding guest," or "something like what Hailey Bieber would wear." The AI interprets your intent, matches it against our proprietary attribute framework, and returns products that genuinely fit what you're looking for — including brands you may never have heard of.

Shop the Look shows you complete, ready-to-buy outfits curated by our styling team. Each look pairs pieces from one or multiple brands into a shoppable outfit you can add to your cart in one click. It's designed to eliminate decision fatigue — no more wondering what top goes with which trousers or whether a jacket works with a skirt. Our curators build looks based on current trends, brand aesthetics and real styling expertise.

Outfit Creator lets you build your own outfits by combining pieces from any brand in our catalogue. Drag a statement blazer from one designer, pair it with trousers from another and a top from a third — then see the full outfit together. You can save outfit combinations, share them, and add the entire look to your cart. It turns browsing into styling.

Virtual Try-On lets you see how a product looks on your body before you buy. Upload a photo and our AI renders the garment on you, so you can assess fit, proportion and how the piece works with your style. This is especially valuable when shopping from emerging brands where you can't walk into a store — it replaces the guesswork with visual confidence.

Vibes are our AI-trained style categories that mirror how people actually think about fashion. Instead of just "dresses" or "tops," products on Get The Fit are tagged with vibes like Glam, Old Money, Edgy, Romantic, Streetwear or Coastal. These vibes are drawn from real social media trends, Pinterest aesthetics and the keywords customers actually search for. When you browse by vibe, you're shopping the way your mood board works — not the way a warehouse is organised.

Yes. Get The Fit enables direct messaging between customers and brands. This is especially useful for made-to-order or custom pieces where you might want to discuss sizing, fabric options, or production timelines. It builds a direct relationship between you and the designer.

Yes. Our multi-brand checkout lets you add products from brands across India, Russia, Brazil, the UK and more into a single cart and pay once. Shipping is consolidated into one total — you don't pay separate shipping fees for each brand.

We currently ship to the UAE, India, Saudi Arabia, the UK and the US. We're expanding to more countries soon.

We use DDP (Delivered Duty Paid) shipping via DHL. This means the price you see at checkout includes all customs duties and taxes — there are no surprise charges on delivery. Your order arrives door-to-door with everything pre-paid.

Delivery times depend on the product type:

• Ready-to-ship items: 5–10 business days depending on your location and the brand's dispatch country.
• Made-to-order items: 3–5 weeks production time, plus shipping. The exact timeline is shown on each product page.
• Custom tailored orders: Timeline varies by brand and complexity. You'll be able to track production status in your order dashboard.

Many of our brands craft each piece to order — meaning it's made specifically for you after you place your order. This reduces waste and often means better quality and fit. Made-to-order items typically take 3–5 weeks to produce. Some brands also accept custom sizing or minor modifications — you can discuss these directly via our brand chat feature.

We offer two custom flows, depending on the brand: Custom Tailored (a purchase): You'll see a "Custom Tailored" size option next to the standard sizes on the product page. Select it, enter your body measurements (shoulder, bust, waist, hip, inseam and more — with a visual guide showing exactly where to measure), and add to cart. A tailoring fee is added to the product price. This goes straight to checkout — it's a real order, not an enquiry. Request Custom (an enquiry): Found a piece you love but want it in a different colour, length, fabric or neckline? Click "Request Custom" and tell the brand what you'd like changed — you can even attach a reference image. The brand reviews your request, chats with you directly through our messaging system, and sends a payment link with a custom quote if they can fulfil it. You only pay if you agree to the quote. Not all brands offer both options — it depends on the designer's capabilities. You'll only see these buttons on brands that support them.

Yes. Every custom request opens a dedicated chat thread between you and the brand. You can track all conversations in your account under "My Custom Requests," see real-time status updates (Pending, In Conversation, Approved, Payment Sent, Completed), edit your measurements at any time, and pay directly when the brand sends a quote. It's a transparent, trackable process from request to delivery.

Once your order ships, you'll receive a tracking number via email. You can also track all orders — including made-to-order production status — in your account dashboard.