ChatAt Get The Fit, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
Items can be returned within 7 days of receiving your order.
Products must be unused, unwashed, unworn, and in their original condition with all tags attached.
Items purchased during special sales, clearance events, or promotional offers are not eligible for return unless received damaged or defective.
Non-Returnable Items
The following items cannot be returned:
- Accessories (earrings, jewelry, hair accessories, scrunchies, etc.) due to hygiene reasons.
- Customized or personalized products.
- Gift cards.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Order number
- Product photos
- Packaging photos
Our team will review the request and arrange a replacement or refund if approved.
Refunds
Once the returned item is received and inspected, we will notify you about the status of your refund.
Approved refunds will be processed within 5–7 business days to the original payment method.
Shipping charges are non-refundable unless the return is due to our error.
Exchange Policy
We offer exchanges for:
- Size issues (subject to stock availability)
- Defective products
- Incorrect products received
Exchange requests must be raised within 7 days of delivery.
Cancellation Policy
Orders can be cancelled within 12 hours of placement.
Once an order has been shipped, cancellation requests cannot be accepted.